We need to process personal data in order to:
• provide, manage and develop affordable housing for all.
• provide property management & property maintenance services.
• provide and manage care and support services.
• deliver on our ambition to ‘transform lives and communities’.
The type of information we need from you will vary depending on our relationship with you. We may collect this via housing applications, tenancy agreements or when you correspond with us by phone, email or otherwise. We will only collect personal information like this when we need to. When we ask you for information, we will make it clear why we need it. We will also make it clear when you do not have to provide us with information and any consequences of not providing this.
We may collect all or some of the following information from you (as applicable) in order to progress your application and/or ongoing tenancy and to fulfil our legal/regulatory requirements:
• your name and contact details (including telephone numbers, email addresses and details of anyone you may choose to represent you) for use across our organisation and by our contractors, suppliers and partners, where it is required and relevant to do so.
• detailed personal information about you and other household members*, including (but not limited to) age, sex, date of birth, ethnicity, income, National Insurance number, income and benefits details, employment status, gender identity, relationship status, any disabilities, any communication and accessibility requirements, religion, sexuality, nationality, caring responsibilities, access to financial services such as banks, bank details, benefits, council tax, housing benefits, universal credit details, medical information and details of any unspent criminal convictions.
• recordings of telephone conversations you have with us.
• we may also capture your image on our CCTV systems if you visit an estate, office or community facility which is covered by this facility.
* When you provide information about household members, we assume that you do so with their full knowledge and consent.
Provision of the majority of the information requested by us is part of a contractual requirement and without this information we will be unable to accept an application for services. For example, we cannot see if you are eligible for a tenancy or check that an application is not fraudulent without being able to verify your identity.
Where enquiries relate to household members, it is in our legitimate interests to know who will be living in our premises to, check that accommodation offered is adequate for current and near future needs of the household and to check that household members’ needs are being met.
Most information we hold will be collected directly from you, but we may sometimes also obtain this from third parties – such as the local authority, your doctor (or other health professional), a previous landlord or other relevant community partner. In addition, we may also obtain information from publicly accessible sources – this would only be used to enhance the existing information that we already hold.