Introducing Our New Customer Promises

We’re thrilled to unveil our new “Customer Promises”, a testament to our commitment to putting our customers first and promoting a culture of Listen, Act, and Learn.

These promises were created in collaboration with a group of customers, using the National Housing Federation’s Together with Tenants charter commitments as a guideline. As early adopters of the charter, we’re dedicated to fostering positive relationships between landlords and social housing customers.

You can check out our Customer Promises in more detail on our brand new Our Customer Promises page.