As the cost-of-living continues to rise for everyone, remember you are not alone. We are here for you, to help and guide you through these difficult times. If you are worried about your finances, the sooner you take control, the better – please don’t ignore the problem.
Our Tenancy Sustainment Team are available to all of our customers. Our Tenancy Coaches are on hand whenever you need support with anything relating to your tenancy, standing by to support you in a way that suits you. Our Tenancy Coaches can help connect you with advice and support; support you applying for grants or benefits; help you budget and manage your money; help you get access to new white goods for the house, and much more. We want to help you manage your personal situation and needs and be able to stay in your home and thrive.
Formerly known as the Money Support Service, we have now rebranded as the Tenancy Sustainment Team. In line with this change, our Money Support Advisors are now called Tenancy Coaches, a title that better reflects our ongoing commitment to supporting our customers.
Our team of advisors understand that it’s not always easy to ask for help but if you do, you’ll find they are very approachable and knowledgeable.
We will always treat you with respect and keep your support and information confidential.
The team can provide the following support:
We can liaise with Housing Benefit (HB) and Department of Work and Pensions (DWP) via our local authority partners. We do home visits to help you complete welfare benefit claims and/or income and expenditure forms. We can check what benefits you are eligible for and how to claim them. We can aid with any existing benefit issues and appeals. We can explain any changes in the benefit system and how these will affect you, including how working can affect benefits.
We can offer support with some energy saving tips and how to save money on your bills. We can get you help with ensuring your heating system is set up correctly and you know how to use it and get the best out of it. We can help you gain access to Grants and financial support towards your utility bills and any debts that you may have them. For example, we currently have access to £10,000 of funding from the North East Lincolnshire Housing Support Grant Funding to provide food and fuel vouchers. This can be accessed through the team, who can make the application with you.
We can investigate the availability of charitable grants and affordable credit. We’ve put together a range of places that offer grants, alongside information on accessing responsible loans/credit via the Credit Union. We also offer our very own LHP Hardship Fund – a fund of £100,000 to support both new and existing customers who may be struggling due to the current cost of living crisis. It aims to support customers with a grant of up to £250, usually where there is no alternative external funding, or as a method of topping up funding so all customers can access the same level of support.
Contact the Tenancy Sustainment Team
The fastest way to get in touch with the Tenancy Sustainment Team is to complete our form.
You can also contact us in the following ways:
- Live web chat (just click the link in the bottom right-hand corner of the page)
- myLHP App
- Calling 0345 6041472
- Speaking to your Income Officer or any member of LHP staff
- Emailing: MoneySupportService@lincolnshirehp.com