Repairs and Maintenance

When things go wrong

We’re dedicated to ensuring your home is kept up to the best possible standard. But we know things can go wrong from time to time.

Our repairs and maintenance teams are on hand to fix things, service heating systems, carry out regular stock conditions surveys and make planned improvements to our homes.

All work is carried out by experienced and qualified tradespeople – and they’ll always carry the correct identification. If you’re ever worried about someone calling at your home, call us on 0345 604 1472 and we’ll do the necessary checks.

You can report a repair using your MyLHP portal, the form on this page, or by calling us.

Most of the time if something goes wrong with your home, it’s our job to put it right. We fix problems relating to plumbing, electrics, joinery, roofs and plasterwork for example.

We will aim to complete all repairs ‘right first time’ and within our target times which all depend on its urgency. If it’s an emergency, we’ll be with you in 24 hours – or four hours in some cases. We aim to get problems fixed as soon as possible.

You can now report and view your repair online 24 hours a day using MyLHP. Many customers are also able to book a repair appointment for the most commonly reported repairs. Book your appointment now.

You can read our responsive repairs policy below.

Our Repairs and Maintenance Policy details exactly how we deliver our repairs service and the legal obligations we need to meet.

You can view our Repairs and Maintenance Policy in full by clicking here.