Welcome To Your New Home

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Welcome Getting Started Our Commitments Your Commitments Join MyLHP Useful Documents Useful Links

We’re delighted to welcome you as a customer of LHP to your new home. On this page, we’ve put together a range of useful documents and links to help you get settled into your new home.

Don’t forget that we’re here to support you now, or at any time in the future, with any aspect of your tenancy. You can contact us anytime by:

Phone: 0345 604 1472
Email: info@lincolnshirehp.com
Webchat: via the website
MyLHP: via our app

Getting Started

Once you have completed our sign-up pack, you’ll receive a final copy via DocuSign, which you can download and keep for your records. If you ever need a copy of this, please don’t hesitate to reach out to us and we can provide this.

The most important thing to note is your Tenancy ID number, which you can use when contacting us to help us identify your account quickly, and to access MyLHP, our customer portal.

Our Commitments

Our Lettings Standard sets out exactly what you can expect when moving into a new LHP home. Developed in consultation with our customers, our Lettings Standard sets out the condition that you can expect your new home to be in when you get your keys. In summary, it will be safe, secure, and clean, and in a condition suitable for you to move into straight away.

We’ve conducted a range of checks to your new home to make sure it meets this standard. You can read our full Lettings Standard document below, or via this link.

Lettings Standard

Your Commitments

As a customer and tenant of LHP, it’s also important that you uphold your end of the tenancy agreement and fulfil your obligations to us as a landlord. This includes:

To pay your rent and other charges when due in advance
To use the property as your main home
To keep the property and garden areas up to the agreed standard
To ask for permission before carrying out any alterations or improvements to the property
To make sure that you, your family, or any friends or visitors to the property do not cause nuisance or harass your neighbours or anyone living or working in the area
To allow access for our officers, their representatives or contractors at reasonable times to carry out repairs or inspections after receiving at least 24 hours written notice

Join MyLHP now to manage your tenancy

MyLHP is our very own customer portal, which you can access either through the LHP website or by downloading our app via the Apple App Store or Google Play.

Visit myLHP