Make Things Right Campaign

The Government’s Make Things Right Campaign encourages social housing customers to first contact their landlord to report any issues or problems with their home and know how to contact us if they are unhappy with us as their landlord and are struggling to get their problems resolved.

We will do everything we can to resolve issues promptly and provide a quality and efficient service.

Reporting a repair

The quickest and easiest way to report a repair is via our MyLHP app.

If the repair is an emergency, you can call us immediately on 0345 604 1472.

You can find out about how to report a repair and what we class as an emergency here:

Reporting other things to us

We don’t just handle repairs. If you need to tell us about things like ASB, damp and mould or other concerns, you can do so here.

Making a Complaint

We always try to do our best but recognise things go wrong from time to time and by telling us what’s gone wrong on our complaints form, we can investigate and help put things right for you.

You can review our Complaints Policy here:

Housing Ombudsman

If a complaint reported to a landlord hasn’t been resolved, the Housing Ombudsman can investigate fairly and impartially.

You can find out more about the Make Things Right campaign by visiting the website here.