Our Christmas and New Year Opening Hours 2024-25

From 1pm on Tuesday 24th December 2024, our phone lines and digital services will be closed for Christmas, with out of hours or reduced service until Thursday, 2nd January 2025.

You will still be able to contact us if you have an emergency repair over the Christmas period. Please be aware we have reduced staffing levels during this time so our operatives will only attend to emergencies. You can still report your standard repairs to our customer service team, who will schedule an appointment for you in the new year.

For information on what is covered by our out of hours emergency service and our Emergency Repairs Plus service, please see below.

If you need any help or assistance over the festive period, you can manage your tenancy through MyLHP, your online account. MyLHP is available anytime and has everything you need, all in one place. It is accessible from a computer or compatible mobile device.

Our Christmas Opening Hours

*Our out of hours emergency service covers:

• repairs needed to avoid a serious health and safety risk or to prevent serious structural damage to your home
• dangerous structural faults
• temporary repairs after fire, flood, lightning or storm damage
• works to rehouse tenants after major fire or flood
• blocked main foul water drains or only toilet within the property
• gain entry where no other access is available
• making property secure total loss of electric power (please contact your supplier first to check this is not a power cut)
• water leaks that need isolating at the main stop tap