Regulator of Social Housing Inspection Outcome

We recently worked with the Regulator of Social Housing on a planned inspection of our organisation.

We are pleased to confirm that Lincolnshire Housing Partnership is compliant with the Regulator’s standards, having achieved the ratings– G1, V2, and C2 in the Governance, Viability, and Consumer Standards.

The Regulator has highlighted a number of areas where we are performing well, and others where we have recognised we need to improve and are already working hard to change.

This journey will be collaborative, working closely with our customers and colleagues to ensure we change in ways that directly benefit our customers.

The outcome reflects a huge amount of hard work from everyone in the organisation.

Taken together with our Tenant Satisfaction Measures, which have been independently benchmarked as being well above average, it demonstrates that we are an organisation striving every day to put the Customer First.

We are proud to have retained a G1 grade. The Regulator told us that we have a strong and clearly articulated corporate plan, business plan and associated strategies.

We have also retained our V2 grade, which reflects the significant investment we’re making in our customers’ homes despite current challenges.

The first assessment against the new Consumer Standards has been an invaluable experience, allowing us to reflect on our achievements and our plans to improve.

We received a C2 grading which demonstrates that we meet the Regulator’s standards, with some areas showing strong performance – particularly in health and safety compliance, our proactive approach to damp, mould and condensation, effective handling of anti-social behaviour, using customer feedback to improve our services, and supporting our customers facing hardship.

We are committed to improving in the areas highlighted by the Regulator – which include the efficiency of our repairs service, advancing customer influence and using data and insights to continually tailor and improve our services. We are dedicated to improving, so every customer feels the positive impact of a consistently responsive and reliable service that meets their needs.

The Regulator acknowledged that we were already working on self-identified areas of improvement prior to the inspection, and we welcome this opportunity to refine our plans to ensure we proactively drive impactful, lasting changes.

We are committed to maintaining open communication with the Regulator and our customers as we work towards our goal of a C1 rating, sharing our progress and celebrating milestones along the way.

We are thankful for the insights provided by the Regulator and our customers’ candid feedback, both of which are invaluable as we drive toward greater service excellence.

You can view the judgement in full on the Gov.uk website. You can also view more information about our performance on our Performance section.